Frequently Asked Questions
Everything you need to know about buying, selling, and trading premium gear.
How do you verify the condition of used camera equipment?
Every piece of gear undergoes a rigorous 50-point inspection by our certified technicians to ensure all mechanical and optical components meet our high quality standards.
What is the warranty period for refurbished items?
All refurbished bodies and lenses come with a comprehensive 180-day warranty that covers any manufacturing defects or hardware failures.
How does the 'Trade-In' process work?
Simply submit your gear details online for a preliminary quote. Once we receive and inspect your items, we apply the final value as a credit toward your new purchase or issue a direct payment.
Do you offer international shipping on fragile equipment?
Yes, we ship worldwide using specialized protective packaging and fully insured courier services to ensure your equipment arrives safely.
What is your return policy for open-box items?
We offer a 14-day 'no questions asked' return policy for all open-box and used equipment, provided the items are returned in the same condition they were received.
Are batteries and chargers included with used camera bodies?
Yes, all camera bodies sold through Camera Exchange include at least one compatible battery and a functional charging unit unless otherwise stated in the product description.